**Fulfillment Policy/Refund Policy**
**Effective Date**. 3/01/2025
At the Sharon Historical Society, we are committed to providing excellent service and ensuring that all orders are fulfilled promptly. This Fulfillment Policy outlines the steps and processes related to the fulfillment of orders placed through Stripe.
### 1. **Order Processing Time**
- Orders placed on our website will typically be processed within 1-3 business days.
- Once an order is successfully paid through Stripe, you will receive an order confirmation email, which will include the details of your purchase.
- For physical products, orders will be prepared for shipping once processed, and we will send you a shipping confirmation with tracking details.
### 2. **Shipping & Delivery**
- All products are shipped via the United States Postal System.
- Shipping fees are calculated at checkout.
- Delivery times vary, but most orders arrive within 5-7 business days from the shipping date.
- International shipments may take longer depending on customs processing.
### 3. **Digital Products**
- For digital goods (e.g., software, e-books, subscriptions), fulfillment is instant upon successful payment via Stripe.
- You will receive an email with a link to download or access your digital product immediately after payment is confirmed.
### 4. **Backorders and Stock Issues**
- In the event that an item is out of stock or on backorder, you will be notified within 48 hours of your order.
- You will have the option to wait for the product to become available, choose an alternative product, or cancel the order for a full refund.
### 5. **Order Changes or Cancellations**
- Once your order has been processed and shipped, it cannot be modified or canceled.
- For digital products, cancellations are generally not accepted after the product has been delivered, but please contact our support team if there is an issue with your order.
- For physical products, if you wish to cancel an order before it has shipped, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order is in processing.
### 6. **Customer Support**
- If you have any questions or concerns regarding your order fulfillment, please reach out to our customer support team at 724-301-7942.
- Our support team is available Monday through Friday from 9:00 Am to 5:00 PM.
### 7. **Refund Policy**
We strive to provide excellent products and services, but we understand that sometimes refunds may be necessary. “This Refund Policy outlines guidelines for refunds for transactions processed through Stripe.
- REFUND ELIGIBILITY
We offer refunds under the following conditions:
* The product/service was not delivered as described.
* There was an unauthorized or duplicate charge.
* The product was defective or damaged upon receipt.
* The service was not provided due to an error on our part.
Refund requests that do not meet the above conditions will be assessed on a case-by-case basis.
- REFUND REQUEST PROCESS
To request a refund, please use to form on the contact page on our shop website. In the message section please provide the following information:
- Full Name
- Order Number
- Reason for refund request
We will review your request and respond within 7 business days.
Approved refunds will be issued via the original payment method. Refunds typically take 3 business days to reflect in your account, depending on your bank or card issuer.
Should you have any issues with your transaction, we encourage you to contact us first before initiating a chargeback with your bank.
By using Stripe to complete your purchase, you agree to this Fulfillment/Refund Policy. We strive to make your shopping experience seamless, and we are dedicated to ensuring your satisfaction with every order.
FOR FURTHER ASSISTANCE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT:
********. 724-301-7942 **************